GM Financial Ranks Well In J.D. Power 2023 U.S. Consumer Financing Satisfaction Study

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GM Financial, the financial services arm of General Motors, has ranked well in the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study. The study evaluates customer satisfaction with auto finance providers across several factors, including billing and payment process, customer service, and offerings and promotions.

According to the study, GM Financial scored high in overall satisfaction, as well as in the categories of billing and payment process and offerings and promotions. The company also received high marks for its digital experience, which includes its website, mobile app, and online account management tools.

Jeffrey M. Haynes, GM Financial’s Senior Vice President of North American Sales, Marketing and Remarketing, stated that the company is honored to receive recognition for their commitment to delivering outstanding customer experiences. He added that the results of the study demonstrate their efforts to provide innovative financing solutions, exceptional customer service, and a seamless digital experience.

Overall, the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study has shown that auto finance customers prioritize a positive digital experience that simplifies the payment process and provides helpful tools and resources. With its strong showing in the study, GM Financial has demonstrated that it understands and meets these customer needs, positioning itself as a leader in the industry.